Terms & Conditions

Terms & Conditions


Company Name: Crest Line Auto Car Transport

1. Acceptance of Terms

By accessing this website, requesting a quote, booking transportation services, or using any services provided by Crest Line Auto Car Transport, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

2. Services Provided

Crest Line Auto Car Transport arranges the transportation of vehicles through a network of licensed and insured motor carriers. We act as a transportation coordinator and work with qualified carriers to provide vehicle shipping services throughout the United States.

Services may include:

  • Door-to-Door Auto Transport
  • Open Auto Transport
  • Enclosed Auto Transport
  • State-to-State Car Shipping
  • Expedited Vehicle Shipping (when available)

3. Quotes and Pricing

All quotes are based on information provided by the customer, including vehicle type, pickup and delivery locations, transport method, and desired shipping dates.

Pricing may be subject to adjustment if:

  • Vehicle dimensions or weight differ from those provided.
  • Pickup or delivery locations change.
  • The vehicle is inoperable and was not disclosed.
  • Market conditions, fuel costs, or route availability significantly change.

Quotes are valid for a limited period and are subject to carrier availability.

4. Booking and Payment

Customers agree to provide accurate and complete information when booking transportation services.

Payment terms may vary depending on the carrier and service selected. Any deposits, fees, or balances due will be disclosed before shipment is scheduled.

Failure to make required payments may result in shipment delays or cancellation.

5. Vehicle Preparation Requirements

Prior to transport, customers are responsible for:

  • Removing all personal belongings from the vehicle.
  • Securing or removing loose accessories.
  • Ensuring the vehicle has no more than one-quarter tank of fuel.
  • Providing a functioning battery and tires unless otherwise disclosed.
  • Informing us of any mechanical issues or modifications.

The customer is responsible for any damage or delays caused by undisclosed vehicle conditions.

6. Pickup and Delivery

Pickup and delivery dates provided are estimated and not guaranteed.

Factors beyond our control may affect schedules, including:

  • Weather conditions
  • Traffic delays
  • Mechanical breakdowns
  • Road closures
  • Carrier scheduling changes

Customers acknowledge that transport schedules are estimates and may be adjusted as necessary.

7. Vehicle Inspection

A vehicle inspection will be completed at pickup and delivery.

Customers or their designated representatives must inspect the vehicle upon delivery and note any visible damage on the Bill of Lading before signing.

Failure to report visible damage at delivery may affect the ability to file a claim.

8. Insurance Coverage

All contracted carriers maintain insurance coverage in accordance with applicable federal regulations.

Customers should request proof of carrier insurance if desired.

Claims for transport-related damage must be filed directly with the carrier according to the carrier’s claims process and deadlines.

9. Personal Property

Customers are strongly encouraged not to leave personal belongings inside the vehicle.

Crest Line Auto Car Transport and its contracted carriers are not responsible for:

  • Personal items left in vehicles
  • Lost or stolen property
  • Damage caused by excess personal cargo

10. Cancellation Policy

Customers may cancel transportation services prior to carrier assignment.

Cancellation fees may apply depending on the timing of cancellation and services already performed.

If a carrier has already been assigned, additional cancellation charges may be incurred.

Customers should contact our team as soon as possible regarding cancellations.

11. Limitation of Liability

Crest Line Auto Car Transport shall not be liable for:

  • Delays caused by weather, traffic, natural disasters, or circumstances beyond reasonable control.
  • Mechanical issues occurring during transport that are unrelated to carrier negligence.
  • Acts or omissions of third-party carriers.
  • Indirect, incidental, special, or consequential damages.

Our total liability shall be limited to the extent permitted by applicable law.

12. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping information.
  • Disclose any vehicle modifications or operational issues.
  • Ensure vehicle ownership or authorization for shipment.
  • Be available or appoint a representative during pickup and delivery.

Failure to comply may result in additional fees or shipment delays.

13. Prohibited Items

The following items may not be transported inside vehicles:

  • Firearms and ammunition
  • Illegal substances
  • Hazardous materials
  • Explosives
  • Valuable personal property
  • Perishable goods

Carriers reserve the right to refuse shipment if prohibited items are discovered.

14. Website Use

Users agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to website systems.
  • Interfere with website functionality.
  • Submit false or misleading information.

We reserve the right to restrict access to users who violate these terms.

15. Privacy

Information submitted through our website is handled according to our Privacy Policy. By using our website and services, you consent to the collection and use of information as described in that policy.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States and the applicable state jurisdiction in which business operations are conducted.

Any disputes arising from these terms or services shall be resolved through appropriate legal channels within the applicable jurisdiction.

17. Changes to These Terms

Crest Line Auto Car Transport reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated versions will be posted on this page with the revised effective date. Continued use of our website or services constitutes acceptance of any changes.