Privacy Policy

Privacy Policy

At Crest Line Auto Car Transport, we respect your privacy and are committed to protecting the personal information you provide when using our website and vehicle transportation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when requesting a quote, booking a shipment, contacting us, or using our website.

Personal Information

This may include:

  • Full Name
  • Email Address
  • Phone Number
  • Pickup and Delivery Locations
  • Vehicle Information
  • Billing Information
  • Any information submitted through contact forms

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Date and Time of Visit
  • Referral Sources

This information helps us improve website performance and user experience.

2. How We Use Your Information

We may use collected information to:

  • Provide vehicle transportation services
  • Generate and deliver shipping quotes
  • Process bookings and transactions
  • Communicate shipment updates
  • Respond to customer inquiries
  • Improve website functionality
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations
  • Send service-related communications

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Information Sharing

We may share information only when necessary to provide our services, including:

Transportation Carriers

Vehicle and contact information may be shared with licensed and insured carriers responsible for transporting your vehicle.

Service Providers

We may work with trusted third-party vendors that assist with:

  • Website hosting
  • Payment processing
  • Customer communication
  • Analytics and reporting

These providers are authorized to use information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose information if required by law, court order, government request, or to protect our legal rights and business interests.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience
  • Analyze website traffic
  • Remember user preferences
  • Enhance website functionality

Users may choose to disable cookies through browser settings; however, some website features may not function properly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed 100% secure.

6. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Crest Line Auto Car Transport is not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

7. SMS and Email Communications

By submitting your contact information through our website, you may consent to receive:

  • Shipping updates
  • Service notifications
  • Quote responses
  • Customer support communications

SMS Consent

SMS consent is not shared with third parties or affiliates for marketing purposes.

Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying “STOP.”

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Restrict certain processing activities
  • Withdraw consent where applicable

To exercise any privacy rights, please contact us using the information provided below.

9. Children’s Privacy

Our website and services are intended for individuals who are at least 18 years old.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to remove it.

10. California Privacy Rights

California residents may have additional rights regarding the collection and use of personal information under applicable California privacy laws.

Eligible individuals may request information regarding the categories of personal data collected and request deletion of qualifying personal information.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page along with the updated effective date. Continued use of our website or services after updates constitutes acceptance of the revised Privacy Policy.